Support
We are here to help
Frequently asked questions
Every batch is naturally fermented for 8–12 hours and shipped within 24 hours of preparation. Your batter arrives chilled and ready to use, with a 5-day freshness window once received.
Absolutely! You can pause, skip, or change your delivery cadence anytime from your subscriber dashboard — no questions asked and no cancellation fees.
Our blends are naturally gluten-friendly — millets and lentils are inherently free of gluten. However, we recommend checking with your doctor if you have celiac disease, as we cannot guarantee a fully gluten-free facility.
We currently deliver across Dublin, San Ramon, Danville, Pleasanton, Livermore, Hayward, Castro Valley, Union City, Fremont, Milpitas, San Jose and Sunnyvale. We are expanding to additional California cities — join the waitlist and we will notify you when your area is live.
Once you order, you will receive an email confirmation with your order details. Have questions? Reach out to us at support@getgrainly.com and we'll update you right away.
Orders submitted by Friday at 10 PM Pacific Time qualify for Saturday delivery. The delivery window is between 1 PM – 4 PM Pacific Time on Saturday.
We are a small business with delivery available on weekends only for now. We will expand to weekday deliveries in the future — thank you for your understanding and support. 🌾
We stand behind every batch we ship. If you are not satisfied with your order for any reason, contact us within 48 hours of delivery and we will make it right — full refund or replacement, no hassle.
Keep the batter refrigerated at all times. Once opened, use within 5 days for best results. Do not freeze — freezing affects the fermentation cultures and texture of your dosa.
Yes! We love feeding a crowd. Whether it's a corporate event, a family celebration, a wellness event, or a cultural gathering, Grainly's freshly fermented batter is perfect for live dosa service. Email us at support@getgrainly.com to start the conversation. We recommend reaching out at least 7–10 business days before your event.
Still have questions?
Our team replies within one business day.
support@getgrainly.com Email us
Call or WhatsApp us at: 415-794-2266